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Return Policy

Upon receiving the order, we offer unconditional refund within one week.

Returns, Refunds and Restocking Fees. Sohoo eBIKE  believes in the quality of its products and wants you to shop with confidence.  Please read the following carefully to understand our returns and restocking fee policy applicable to all components, accessories and ebikes sold by Sohoo eBIKE Inc.

  • Returns of New and Unused Items Within 7 Days of Receipt. We allow you to return any item in new and unused condition within 7 days of receipt for a full refund with no restocking fee. We will issue a refund using the same payment method you used originally.
  • Returns of New and Unused Items Outside the 7-Day Window. If you wish to make a return outside of the 7-day window, then if the item to be returned is in new and unused condition, you may return the item subject to the return shipping charges and a restocking fee in the amount of twenty percent (20%) of the purchase price

NOTE: All products sold are covered by a one year Manufacturer Warranty.